THE DOGGIE BAG PET BOUTIQUE

What size does my pet wear?
Do you have a store location I can visit and shop in with my dog?
What is your exchange and return policy?
Where do I send my return or exchange items?
What are your shipping rates?
What are your shipping methods?
Do you ship internationally?
What methods of payments do you accept?
What if my package can not be delivered?
Can I change or cancel my order?

	What size does my pet wear? The best way to determine your pets size is to measure your pet. Most of the collars, harnesses and pet apparel we carry are sized in inches. Please use our measuring chart as a guide.Back to top
	Do you have a store location I can visit and shop in with my dog? Yes, we have two: The Doggie Bag of Lakeland 1745 E. Edgewood Drive The Lake Bentley Plaza Lakeland, Florida 33803 The Doggie Bag of Bartow 155 S. Central Ave. Bartow, FL 33830 Your pet is welcome to come in and shop with you. We ask that you just abide by our 'House Rules'. Back to top
	What is your exchange and return policy? It is our goal at The Doggie Bag to provide you with the highest quality of products and service. But if for some reason you are not satisfied with your website purchase, simply return your merchandise to us in its original and unused condition within 15 days of receipt for a full merchandise exchange or store credit. Store credits are valid for one year from the issue date and can be used for website or store purchases. If you need to make an exchange, please do not place a new order for the item(s) you would like in exchange, your credit card will be charged for that order. When returning your merchandise, please note on the packing receipt the reason for the return and what you would like in exchange for your merchandise . For your protection, we strongly suggest you send your return via UPS, Federal Express, or by US Mail with insurance and delivery confirmation for tracking purposes. The Doggie Bag is not responsible for lost merchandise. Please ship unused item and packing receipt to the following address: The Doggie Bag 1745 E. Edgewood Dr. Lakeland, FL 33803 It is important to measure your pet as accurately as possible (see How to Measure Your Dog). It is our store policy to issue store credits only. We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 15 days, has been used, or is not in its original condition. All toys, sale items, bedding, apparel, personalized, custom and perishable items are final sale and cannot be exchanged or returned.Back to top
	Where do I send my return or exchange items? The Doggie Bag 1745 E. Edgewood Drive Lakeland, FL 33803Back to top
	What are your shipping rates? Shipping rates vary and are subject to change.Back to top
	What are your shipping methods? We ship all orders via UPS. Normal delivery time of in-stock items is 3 to 7 days. If an item is drop-shipped directly from one of our suppliers, delivery may take longer. Upon delivery of your shipment a signature will be required. If you prefer your package to be left without a signature, you must indicate this in the special instructions for your order, otherwise an adult signature will be required. If you choose delivery without a signature, please understand that The Doggie Bag cannot be responsible for the loss or damage of packages delivered. Back to top
	Do you ship internationally? Most international orders are shipped via UPS. After your order is placed we will contact you with the shipping cost. Any custom charges assessed by each individual country will be the customers responsibility. Most orders outside the US arrive within two weeks, some orders may take additional time for delivery. The Doggie Bag Boutique holds no responsibility for the loss or damage of packages once they are shipped internationally. To provide you with quality service we ask that you be sure all address information and contact information is complete and correct when placing your orderBack to top
	What methods of payments do you accept? We accept Visa, Mastercard, American Express, and Discover.Back to top
	What if my package can not be delivered? To provide you with quality service we ask you to be sure all address information and contact information is complete and correct. Also, please make sure someone is available to receive the package because a signature will be required unless you specifically request otherwise. In the event that an order is refused, returned or unclaimed by the customer because of customer refusal, customer absence, incorrect shipping information provided by customer, and/or customer negligence. we will contact you by phone and/or email if provided. If we do not receive a response the customer will be charged the shipping charges. If the customer requests the package to be re-shipped, the customer will be responsible for an additional re-shipping charge. Back to top
	Can I change or cancel my order? If your order has not yet been processed, you can change or cancel your order within 12 hours after placing your order. Order cancellations and changes can only be made by email. Please email your change or cancellation to doggiebagboutique@yahoo.com. In order for us to complete your request you need to include your name, Order Id Number, and address.Back to top